Staff Survey on Resident Safety Culture for St Joseph’s Mental Health Intellectual Disability Service

“CHO DNCC worked with HCI to conduct a Staff Survey on Resident Safety Culture at St Joseph’s Mental Health Intellectual Disability Service. The survey was easy to administer to staff and has provided us with valuable insight into our resident safety culture. We are utilising the survey findings to identify meaningful quality improvement initiatives which will enhance resident safety in our service. We found this to be a very worthwhile survey and would recommend it to other health and social care services seeking actionable insights to transform their safety culture.”

Aoife Lenihan

Head of Quality Safety Service Improvement, CHO Dublin North City and County

Background

St Joseph’s Mental Health Intellectual Disability Service (SJMHIDS), operating within CHO Dublin North City and County (DNCC), is an approved centre providing a service for adults who have an intellectual disability and a mental health diagnosis.

CHO DNCC in conjunction with HCI, decided to undertake a Staff Survey of the Resident Safety Culture in St Joseph’s Mental Health Intellectual Disability Service to assess where the organisation stood in terms of embedding a culture of Resident safety.

Objectives

Utilise a best practice and evidence-based survey.
Provide a base line assessment of SJMHIDS’s resident safety culture.
Raise staff awareness of resident safety.
Identify strengths and areas for improvement in SJMHIDS.
Examine cultural impact of resident safety initiatives and interventions.

Solution

To ensure SJMHIDS gathered an accurate understanding of their resident safety culture, HCI provided the following solution:

Planning and customisation of a best practice survey.

Development of promotional pack for staff.

Distribution of promotional pack and survey link to staff.

Collation, review and analysis of survey findings.

Preparation of report.

Issue Report to Senior Management Team.

Example of Scope of Survey

Teamwork
Handovers
Communication Openness and Feedback
Communication about Incidents
Training
Line Management Support
Management Support for Resident Safety

Outcome

The survey was administered to staff in web format over a two-week period. The survey received a positive response rate, and the results were collated by HCI and presented to the CHO DNCC Management Team.

CHO DNCC and SJMHIDS will utilise these findings to identify initiatives to support quality improvement and resident safety at SJMHIDS.

Benefits

Comprehensive and independent review of resident safety culture, that sought opinions from all staff within SJMIDS.
HCI ensure responses are kept confidential.
A detailed report was provided with areas for improvement identified and recommended actions.
Management gained a clear understanding of where SJMHIDS stood in terms of embedding a culture of resident safety.
The survey results in tangible improvements for the resident safety culture.
Survey provides reassurance to stakeholders that resident safety is a priority for Management.
Promotes an open and learning culture for resident safety.
Created awareness across all departments of resident safety.