Risk Management Programme for Atlantic House (IPAS Centre)
“HCI provided top class support in developing a comprehensive Risk Management Programme for Atlantic House. HCI’s Specialists conducted thorough risk assessments and provided us with a detailed risk register, with control measures for each identified risk. The risk management policies are comprehensive and provide a best practice, standardised approach to risk management. It was very evident that HCI’s Specialists have a clear understanding of the risks within the IPAS sector and how to address them to meet regulatory requirements. With HCI’s support, we now have a robust risk management system, enhancing resident safety and regulatory compliance. I highly recommend HCI’s Risk Management Programme.”
Jonathan Moore
Registered Provider, Atlantic House
Background
Atlantic House is an International Protection Accommodation Services (IPAS) centre in Ireland. The centre provides accommodation for up to 82 single male residents.
In response to a recent HIQA inspection where gaps in Risk Management where identified, Atlantic House recognised the need to seek independent support in developing a best practice, Risk Management Framework within the centre. Consequently, Atlantic House commissioned HCI to develop a comprehensive Risk Management Programme that would ensure the centre fulfilled its regulatory requirements for risk management and enhanced the centre’s overall quality and safety of care.
Objectives
- To complete an onsite risk assessment to identify and understand the risks within Atlantic House.
- To develop bespoke Risk Management Policies and Procedures to guide staff.
- To develop a clear and detailed Risk Register for Corporate and Service Provision Risks, in line with the 10 themes of the National Standards for accommodation offered to people in the protection process.
- To provide Risk Management Training to the Management Team in Atlantic House.
Solution
In order to ensure Atlantic House implemented a regulatory compliant Risk Management Framework, HCI provided the following service:
Development of a Project Plan.
Dedicated Quality and Safety Specialist.
Onsite Review and Risk Assessment.
Review incorporates Documentation Review, Staff and Resident Interviews and Process Observation.
Development of Risk Management Policy and Procedure.
Development of Identifying, Addressing and Responding to Existing Special Reception Needs Policy and Procedure.
Development of a comprehensive Risk Register.
Client Reviews and Signs Off Risk Management Documents.
Risk Management Training provided to the Management Team.
Challenge
- As IPAS is a newly regulated sector, Risk Management is not yet embedded, and the types of risks HIQA looks at continues to evolve.
Outcome
HCI developed a comprehensive Risk Management System for Atlantic House. Through the onsite review, process observation and speaking with staff and residents, HCI was able to understand, identify and assess the risks within Atlantic House. This assessment was compiled into a detailed risk register which included well-defined control measures to support staff in managing each risk.
HCI also developed a bespoke, regulatory compliant Risk Management Policy and Procedure for Atlantic House. This policy provides a structured approach to identifying, assessing, and managing risks. Additionally, the Risk Management Training, ensures that staff are proficient in using the new framework and aware of their roles and responsibilities in managing risks.
Benefits
- Thorough and independent assessment of the corporate and service provision risks in the centre.
- Demonstrate to HIQA that Atlantic House knows what their risks are, that they have completed comprehensive risk assessments, and put appropriate controls in place.
- The detailed risk register with well-defined controls ensure staff know how to proactively manage risks.
- Implement a comprehensive risk management framework that will guide staff to appropriately identify, assess, treat and monitor risks within the centre.
- Training provided to staff increases their competence and confidence, leading to more effective risk management practices.
- HCI supports numerous IPAS centres and consequently is knowledgeable about the types of risks and issues within IPAS centres.
- Generate awareness among staff of the National Standards for accommodation offered to people in the protection process.
- Supports regulatory compliance and demonstrates to HIQA and all stakeholders your commitment to quality and safety.
- Improves resident safety and overall quality of the service.
Specialist
