Development of a HCI PPG Library for Tipperary University Hospital

“Tipperary University Hospital worked with HCI to implement the HCI PPG LibraryTM. We are delighted to have a system that allows staff immediate access to all policies and procedures. HCI’s PPG LibraryTM is an excellent resource and I would highly recommend it any healthcare organisation looking to provide staff with a user-friendly system to access policies and procedures.”

Maria Barry

Hospital Manager, Tipperary University Hospital

Background

Tipperary University Hospital (TUH) is part of South / South West Hospital Group and provides acute general and maternity services. In order to reduce the barriers to accessing policies and procedures, TUH requested HCI develop a simplified Policy and Procedure portal (HCI PPG Library^TM) to allow staff immediate ease of access to documents in Q-Pulse.

Objectives

Provide staff with simplified access to Policies and Procedures stored on Q-Pulse, Quality Management Information System (QMIS).
Develop and agree the customisation requirements of the HCI PPG Library^TMfor STHG.
Deploy the HCI PPG Library^TMdesktop icon to all staff PCs.
Communicate and educate staff on utilising the HCI PPG Library^TM.

Solution

To ensure TUH implemented a user-friendly HCI PPG Library^TM, HCI provided the following solution:

Development of project plan.

Draft customisation of the HCI PPG Library^TM

Proposed customisation is reviewed by client and feedback is provided to HCI.

HCI PPG Library^TMis customised and a shortcut icon is deployed to staff PCs.

HCI provided short educational videos with instructions on how to use the HCI PPG Library^TM.

Benefits of the HCI PPG Library^TM

Simplified and quick access to policies and procedures, no need to login into system.
The HCI PPG Library^TM is fully customisable to the client’s requirements and classification of documents.
Improves staff interaction and utilisation of the QMIS.
The mobile version of the HCI PPG Library^TM allows on the go instant access to policies and procedures.

Outcome

HCI successfully customised and deployed the HCI PPG Library^TM for TUH. The HCI PPG Library^TM is a web-interface which is available to all staff, via a shortcut icon on the desktop.

This quick access web page allows users to search for and view documents from Q-Pulse without having to log into the system. Staff can search for all documents or can use the document groups to easily access relevant categories of documents.

Staff Feedback

76% of staff surveyed said that the HCI PPG Library^TM helps them in their role.
76% of staff surveyed said they believed the HCI PPG Library^TM could enhance their working practices in the hospital.
76% of staff surveyed said the HCI PPG Library^TM is easy to navigate.
64% of staff surveyed said they were satisfied overall with the usefulness of the HCI PPG Library^TM.