Webinar: Guidance on Complaints Management for Nursing Homes
The Complaints Management Process plays a key role in the Nursing Home’s overall Quality and Safety Management System.
An effective Complaints Management Process will help to resolve issues in a timely manner and provide valuable pieces of information that can improve outcomes for residents and build trust and confidence in the nursing home.
To help you better understand the key requirements of a best practice Complaints Management Process, HCI are held this webinar. The aim of the webinar is to:
- Outline the importance of capturing complaints during COVID-19
- Discuss the regulatory requirements in relation to complaints management.
- Outline the process for identifying, recording, managing, investigating, and closing out of individual complaints.
Webinar: Complaints Management for Nursing Homes
Oonagh Gilvarry, Chief Technical Officer, HCI
As Chief Technical Officer, Oonagh is responsible for the development of Quality and Safety Management Systems that effectively address organisational regulatory requirements while meeting business needs. Through her evaluation of emerging research, tools and technologies, Oonagh ensures that best-in-market techniques are utilised throughout HCI services.
Oonagh has been central to HCI’s work with regulatory bodies in the development of standards for key health and social care areas. Oonagh has substantial experience in the development and delivery of training programmes in the areas of Infection Prevention and Control, Risk Management, PIC Training for Nursing Homes, Internal Audit and Policy and Procedure Training. She also led out on the HCI Covid-19 Lookback Review Programme last year.
Oonagh has lectured extensively within NUIG and is a qualified ISO Lead Auditor.