Gary Mellows

Senior Director of Digital Success

Gary is an experienced technology and services leader with a proven track record in scaling high-performing teams and delivering customer-centric growth across SaaS, enterprise software, and consulting environments. With more than 15 years of leadership experience, Gary has helped organisations across healthcare, finance, pharma, telecoms, and the public sector drive digital transformation, operational excellence, and measurable business outcomes.

In his role as Senior Director of Digital Success at HCI, Gary leads the strategy and execution of customer success, implementation, and service delivery for HCI’s digital platforms. His focus is on ensuring rapid deployment, consistent delivery excellence, and long-term value realisation for healthcare providers. Gary works closely with clients and internal teams to create scalable, high-impact processes that support customer adoption and success at every stage.

Known for aligning strategy with execution, Gary brings a pragmatic, data-driven approach to building modern success organisations, driving customer engagement, reducing risk, and contributing to improved patient safety through HCI’s innovative healthcare solutions.