Guidance on Complaints Management for Nursing Homes

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Introduction

This podcast is a recording of a webinar on the Complaints Management Process, presented by Roisin Rouine, Senior Quality and Safety Specialist at HCI.

The Complaints Management Process plays a key role in a healthcare’s overall Quality and Safety Management System. An effective Complaints Management Process will help to resolve issues in a timely manner and provide valuable pieces of information that can improve outcomes for residents and build trust and confidence in the nursing home.


Podcast

HCI Talks Regulation & Quality and Safety of Care · Ep 7: Webinar: Guidance on Complaints Management for Nursing Homes

Presenter

Roisin Rouine

Senior Quality and Safety Specialist

Phone: +353 (0)1 629 2559

Email: info@hci.care

Contact Us

For more information contact info@hci.care or Phone +353 (0)1 6292559.

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