Guidance on Complaints Management for Nursing Homes

Introduction
This podcast is a recording of a webinar on the Complaints Management Process, presented by Roisin Rouine, Senior Quality and Safety Specialist at HCI.
The Complaints Management Process plays a key role in a healthcare’s overall Quality and Safety Management System. An effective Complaints Management Process will help to resolve issues in a timely manner and provide valuable pieces of information that can improve outcomes for residents and build trust and confidence in the nursing home.
Podcast
Presenter
