Good v Bad Change Management and the impacts on a QMIS implementation

Introduction

In this podcast, we are joined by Janine Higgins, Director of Quality Information Systems at HCI.

Janine discusses change management and the important role it plays in supporting the success of a new technology implementation and adoption within an organisation. Janine describes what good versus bad change management looks like, she outlines the important elements for good change management and highlights some of the challenges and consequences of poor change management.