Digital Transformation of your QMS – The Pathway for Community Healthcare Organisations

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Sláintecare reform aims to create a health and social care service where people can access the right services, closer to home, and based on need and not ability to pay. Part of this reform means shifting the care out of hospitals and into the community where possible. This change presents challenges and opportunities for Community Healthcare Organisations (CHOs). In this blog we examine the concept of digital health transformation and how it can support community care in achieving the goals set out in Sláintecare.


The Sláintecare slogan is Right Care. Right Place. Right Time. The Right Place is shifting in accordance with the Sláintecare Implementation Strategy & Action Plan 2021 – 2023. This shift is happening from acute care into community care. Examples of some of the key aspects of the Action plan that stand out as relevant to digital health transformation are:

As part of these reforms, workstreams involve:

These are just some of the planned workstreams. On the flip side, under the same Action Plan in relation to hospital and acute care, the goal is to reduce length of stay and encourage innovations in the shift of care to the community or provide hospital avoidance measures.

In a healthcare system under pressure with increasing demands from many angles such as increasing chronic disease instance, an older population, the ongoing global pandemic and continuous cyber threats etc, AND a need to continuously recruit and retain staff; providers must ask how do we find a way to keep on top of this and deliver excellence in care, whilst remaining compliant with standards and serving the population? Digital Health is one solution to help enable the solving of these problems.

Forces Driving Digital Health Adoption?

Digital Health as defined by Australian Digital Health Agency (ADHA) is “Any application of information and communication technologies in order to improve health care and health outcomes.” We are now living in a digital society, where people expect digital solutions. Banking and transportation are good examples of industries that have been transformed by technology. We must look and see is there an opportunity for these types of solutions to make a difference in healthcare to enable healthcare providers to deliver care.

Examples of forces driving healthcare systems towards digital transformation include:

Why is Digital Health Important?

 Digital Health Transformation is important because it enables:

If it is done correctly, digital transformation can enable significant cost savings. Making small changes, that build efficiencies into the system allow us to save money in the long run.  We need people in healthcare not to be burdened by the administrative requirements that are important to show compliance. Their core job is care delivery so we have to leverage digital health as an enabler to ensure we are saving money on efficiencies, but also freeing up staff to deliver care. This results in an improved experience for providers and patients and in turn improved outcomes for the patients.

Digital Transformation of your Quality Management System

In relation to Quality and Patient Safety in Community Care, how could this apply to transforming the QPS function, such that the foundation is in place to ensure the goals of Sláintecare can be met or exceeded?

Regulations and National Standards for health and social care organisations, require clear documented Policies, Procedures and Guidelines (PPGs) with evidence that staff are aware of, and are following those procedures and guidelines. It is also important that they are kept up to date with relevant best practice guidance. This can be challenging in community care to ensure that workers are engaging with PPGs.

The PPG LibraryTM is an example of a tool, developed by HCI, that enables access to policies, procedures and guidelines as well as demonstrates compliance with PPGs. Although compliance with standards can be administratively burdensome, it does help to ensure best practice is in place and helps services to meet service users’ expectations. This leads to improved patient safety, improved work environment, improved patient experience and improved efficiencies.

HCI PPG LibraryTM – Policies, Procedures and Guidelines Portal

The PPG LibraryTM enables easy access to policies and procedures and guidelines held within the Quality Management Information System (QMIS). It removes the barriers to accessing policies and procedures and improves staff interaction and utilisation of the QMIS. Staff have the ability to search for documents, view documents and acknowledge documents, without having to log into another system. The PPG LibraryTM is mobile enabled, so a mobile workforce can access policies, procedures and guidelines from wherever they are, from a mobile device or a tablet. They are grouped according to your needs to enable your staff to quickly find the PPGs they are looking for.

The image below provides an example of document search options and demonstrates how simple it is for staff to access policies and procedures.

QualSIPTM – Quality and Safety Data Analysis Portal

Within QualSIPTM, Line Managers will have access to an analysis of PPGs within the system to determine what is up to date, what is due for review, what is overdue for review and who is acknowledging documents. These graphs allow you to drill down into the documents to see what the documents are, who the author or responsible person is. With this information, you can then send a notification to the relevant person that those documents are due for review. This enables the management and compliance aspect of PPGs through the reporting tools that are built into the system, bespoke to your organisation.

Below are images of QualSIPTM dynamic graphs.


Digital health transformation is not really about the technology, rather the technology must enable people and so HCI work to ensure this happens. It is vital that technology supports strong processes in a way that helps the achievement of best practice.

HCI’s digital transformation experts combine experience and knowledge in regulatory and quality information systems. We use this knowledge to help you develop customised solutions that give you more time to support your patients without having to worry about the administrative burden of regulatory compliance.

We undertake process mapping from the outset to identify any process re-engineering needed. We upload policies and procedures and ensure they are fully accessible as required. We undertake full configuration of the system including staff roles aligned with automated notifications for document acknowledgement and provide staff training before go-live so that everyone hits the ground running. We believe it is very important that you don’t implement technology and then look after the fact how can it work for you. It must be bespoke to how staff do their jobs in your organisation.

For more information contact HCI at 01 629 2559 or

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