Quality and Safety Specialist

Are you passionate about improving the safety, effectiveness, and experience of healthcare? Join HCI as a Quality & Safety Specialist and play a key role in shaping how health and social care organisations deliver safe, high-quality services.

In this role, you will partner with a wide range of organisations — including Hospitals, Disability Services, Nursing Homes, Regulatory Bodies, Home Care, Medical Transport, Primary Care, Fertility Clinics and Cosmetic Clinics — helping them design and embed best-practice quality and safety systems. This is an opportunity to influence care at a national level while developing deep expertise in healthcare quality frameworks and accreditation.

1.0 Responsibilities of the Quality & Safety Specialist shall include (but not limited to)

Lead and support the development of the client Quality & Safety Management Systems, including:

• Lead and develop all aspects of Quality & Safety Management Systems to fulfil healthcare regulation and accreditation. This includes all quality development as well as clinical and non-clinical risk management.
• Lead and support the development of quality improvement initiatives to improve the effectiveness of care and service delivery
• Implementation of risk management systems such as incident identification and complaints processes.
• Enhance systems for ongoing patient/client/resident involvement, e.g. focus groups
• Assist and support Incident Investigations
• Develop the use of performance measurement systems in healthcare, e.g. Clinical Audit
• Develop clients understanding and fulfilment of regulations including:
  • Joint Commission International (JCI)
  • CHKS
  • HIQA
  • ISO
  • HPRA
  • National and International Best Practice
• Develop and educate re process control and the use of Policies & Procedures Framework, including
  • Understand the needs and requirements of client regulations
  • Develop policies and procedures based on evidence based best practice
  • Work with care staff implementing policies and procedures
  • Process mapping key care and non-care processes
• Provide training and education programmes relating to (example):
  • Quality & Safety Management Systems
  • Public & Patient Involvement
  • Incident Management
  • Risk Management
• Utilisation of the Cloda software system:
  • Management of HCI projects through Cloda
  • Review and monitoring of information
  • Providing client liaison and support with regards to Cloda
• Development of Client Relationships:
  • Develop strong ongoing relationships with current clients
  • Ongoing client communication
  • Ensure on-going evaluation of client satisfaction
  • Developing and administer structured feedback from clients
  • Sharing expertise with clients
  • Using feedback from observations and participants, and ideas from research, training courses and colleagues to develop performance.

2.0 General Responsibilities:

The Quality & Safety Specialist is responsible for supporting the HCI Quality Management System (QMS) as follows:

• Developing, implementing, maintaining and improving the process, and associated procedures, of the services provided by HCI.
• Recording, managing and addressing all allocated non-conformances in a timely and effective manner and in accordance to the applicable procedure.
• Completing all specific audit activities as identified by the Quality Manager in accordance to the applicable procedure.
• Ensuring that all relevant regulatory requirements related to the service being provided by HCI, are considered and incorporated during provision of that service.

3.0 Qualifications and Experience

• A Healthcare Degree. HCI accepts candidates from all healthcare backgrounds e.g. nursing, physiotherapy, maternity, pharmacy etc.,
• A Nursing Degree (desirable)
• A Quality Management Qualification (desirable)
• A Masters Qualification (desirable)
• Knowledge of HIQA Standards (desirable)
• Knowledge of Quality Management Systems (desirable)

4.0 Personal attributes/skills

• Excellent administrative and organisational skills
• Excellent analytical and report-writing skills
• Motivation and ability to work on own initiative
• Excellent communication and inter-personal skills
• Excellent IT skills
• Full clean Driving License and own car

5.0 Travel

The successful candidate will be required to travel to various areas of Ireland in the fulfilment of their duties.

6.0 Application

Please email CV to info@hci.care.