Best Practice Specialist

Responsibilities of Best Practice Specialist

• Develop, review, maintain and continuously update comprehensive health and social care policies, procedures and toolkits aligned with relevant national and international regulatory requirements, standards, guidance and evidence-based best practice for the applicable sector(s). 

• Develop, review, maintain and continuously update comprehensive education and training content, programmes and learning toolkits aligned with relevant national and international regulatory requirements, professional/occupational standards, guidance and evidence-based best practice, ensuring clear learning outcomes, assessment approaches and implementation supports. 

• Utilise AI-enabled tools to accelerate regulatory horizon scanning, evidence synthesis, requirements-to-controls mapping, and first-draft development of policies/procedures and training materials—while ensuring all outputs are validated, edited and approved by qualified human reviewers prior to release (human-in-the-loop oversight and clear sign-off).  

• Monitor and interpret regulatory and best-practice change (legislation, standards, codes of practice, inspection frameworks, safety alerts and professional guidance) and translate updates into timely revisions of policies, procedures, toolkits and training materials, maintaining version control and change logs. 

• Provide subject matter expertise to inform Best Practice market offerings, ensuring content is accurate, practical, risk-based and appropriate to the service context (including governance, quality, safeguarding and safety requirements). 

• Conduct structured sector research and horizon scanning to identify emerging risks, trends and market needs, and support development of effective solutions under the supervision of the Chief Research Officer. 

• Assist in the planning, co-ordination and execution of Best Practice projects, including workplans, scheduling, documentation of outcomes, and effective internal handover for implementation and support. 

• Manage and improve current Best Practice product offerings to ensure they remain compliant, current and fit for purpose, and support consistent adoption through user guidance and supporting resources. 

• Liaise with internal teams and stakeholders throughout development and review cycles, ensuring clear communication, agreed actions, and completion of deliverables to standard and within scope. 

• Respond to scoped client requests for evidence-based information, regulatory interpretation and content support, escalating complex issues to the Chief Research Officer where required. 

• Design and build training modules (eLearning, facilitator guides, webinars, competency materials and refresher resources) to support policy/toolkit implementation, including evaluation of learning effectiveness where required. 

• Provide analysis and briefings on health and social care trends and learning from external reporting (e.g., inspection findings, national reports, incident learnings) to strengthen internal expertise and inform updates. 

• Support Senior Management with targeted research, summaries and content inputs aligned to organisational priorities and product development needs. 

HCI Quality Management System 

Support the HCI Quality Management System and the HCI Quality Management Information System as follows: 

• Developing, implementing, maintaining and improving the process, and associated procedures, of the services provided by HCI. 

• Driving the HCI general QMS processes and providing input to all required measurement and analysis activities, including Quality and Management Reviews. 

• Recording, managing and addressing all allocated non-conformances in a timely and effective manner and in accordance to the applicable procedure. 

• Completing all specific audit activities as identified by the Quality Manager in accordance to the applicable procedure. 

• Maintaining personal training records as required within the HCI QMS. 

To undertake such other duties as may be assigned from time to time by the Chief Research Officer or the CEO.  

Required Qualifications and Experience  

• Degree in Healthcare related Discipline  

• Experience in providing written reports for submission to management level 

• Knowledge of Quality Management Systems  

• Expert knowledge of Microsoft Word, Excel and Powerpoint  

 Personal attributes/skills  

• Excellent technical and report-writing skills  

• Motivated with self-starter personality 

• Excellent administrative and organisational skills  

• Excellent project management skills  

• Excellent communication and inter-personal skills  

• Excellent presentation skills  

 Location and Travel  

• Remote / Hybrid Working Available  

• Office base at HCI, The Square, Headford, Co. Galway, H91 P8H4 or Dublin Office  Travel within Ireland will be required on occasion.  

 Salary  

• Depending on Experience.  

 Application  

• All applicants should forward a CV by email, to Caroline McAndrew, Director of Corporate Services, Health Care Informed (HCI) at caroline.mcandrew@hci.care.